- Not for people below 18 years. WARNING: This product contains nicotine. Nicotine is an addictive chemical.
PRIVACY POLICY
Effective Date: [2024-08-14]
Last Updated: [2024-08-14]
GILO INTERNATIONAL LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and share it, and your rights in relation to that information when you visit www.gilointernational.com or purchase nicotine pouches from us.
Please read this Privacy Policy carefully. By using our Site, creating an account, or purchasing our products, you agree to the collection and use of your information as described herein.
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a.Personal Information
We collect personal information from you when you interact with our Site or make a purchase. This may include:
– Identity Information: Name and date of birth.
– Contact Information: Email address, phone number, shipping and billing address.
– Account Information: Username, password, and any other details you provide when creating an account.
– Payment Information: Credit/debit card details, billing address, and transaction history.
– Age Verification: Information necessary to verify that you are of legal age to purchase nicotine products in your jurisdiction.
– Communications: Records of your communications with us, including customer service inquiries, emails, and chat messages.
b. Non-Personal Information
We automatically collect certain non-personal information when you visit our Site. This includes:
– Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
– Usage Data: Pages viewed, time spent on the Site, clickstream data, referral source, and browsing behavior.
– Location Data: General geographic location based on your IP address.
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Site. This helps us improve our Site, personalize your experience, and deliver targeted advertising.
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We use your information for the following purposes:
a. To Process and Fulfill Orders
– Order Processing: To process and fulfill your orders, including verifying your identity, processing payments, and delivering products.
– Shipping and Delivery: To arrange for the delivery of your orders and communicate with you about the status of your shipment.
b. To Provide Customer Support
– Customer Service: To respond to your inquiries, handle complaints, and provide technical support.
– Account Management: To manage your account, including password recovery, and profile updates.
c. To Communicate with You
– Transactional Communications: To send you confirmations, invoices, updates, and other communications related to your orders.
– Marketing Communications: To send you promotional emails, special offers, and other marketing materials. You can opt-out of receiving marketing communications at any time.
d. To Improve Our Site and Services
– Site Analytics: To analyze how you use our Site, track performance, and optimize content and user experience.
– Personalization: To tailor our Site, content, and marketing to your preferences and behavior.
e. To Ensure Legal Compliance
– Age Verification: To verify that you are of legal age to purchase nicotine products in your jurisdiction.
– Legal Obligations: To comply with applicable laws, regulations, and legal processes, including tax obligations and law enforcement requests.
f. For Security Purposes
– Fraud Prevention: To monitor and prevent fraudulent transactions and unauthorized access to your account.
– Security: To protect the security and integrity of our Site, systems, and data.
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We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
a. With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
– Payment Processors: To process your payment transactions securely.
– Shipping Carriers: To deliver your orders.
– Marketing Partners: To assist with marketing and advertising efforts, including email campaigns and targeted ads.
– Analytics Providers: To analyze usage data and improve our Site’s performance.
These providers are contractually obligated to protect your information and only use it for the purposes we specify.
b. For Legal Compliance
We may disclose your information to comply with legal obligations, such as:
– Law Enforcement: To respond to a valid legal request by public authorities, including law enforcement and government agencies.
– Legal Proceedings: To protect our rights, property, or safety, or the rights, property, or safety of others in connection with legal claims or proceedings.
c. In Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
d. With Your Consent
We may share your information with third parties when you provide your explicit consent.
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4. Your Rights and Choices
a. Access and Correction
You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.
b. Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format
c. Deletion
You have the right to request that we delete your personal information, subject to certain legal obligations. We may retain certain information as required by law or for legitimate business purposes.
d. Opt-Out of Marketing
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us. Even if you opt-out of marketing, we may still send you non-promotional communications related to your orders or your account.
e. Cookie Management
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.
f. Age Verification and Restrictions
Our products are intended for adults of legal smoking age. We do not knowingly collect personal information from individuals under the legal smoking age in their jurisdiction. If we become aware that we have collected information from an individual under the legal smoking age, we will take steps to delete that information.
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5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no data transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. International Data Transfers
If you are located outside of the country where our servers are located, your information may be transferred to and processed in a country other than your own. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws.
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8. Third-Party Links and Services
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing your personal information.
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9. Children’s Privacy
Our Site and products are not intended for use by individuals under the legal smoking age in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as soon as possible.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:
GILO INTERNATIONAL LTD
124-128, City Road, London,
England, EC1V 2NX
info@gilointernational.com
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By using our Site, creating an account, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
