GILO INTERNATIONAL LIMITED
TERMS AND CONDITIONS

DELIVERY AND SHIPPING TERMS
– Shipping Methods:

The available methods of shipping and corresponding costs will be displayed at checkout.

– Delivery Timeframes:

• Shipping by air: Typically delivered within 2 to 10 business days.

Please note that these timeframes are estimates and may vary based on your location, the size of your order, and other factors beyond our control, such as customs delays or carrier issues.

– Order Processing Time:

Orders are processed within 5 business days after payment is confirmed. Production times vary depending on the product and order size, and specific details will be provided at the time of purchase. We strive to minimize processing times and will keep you updated throughout the process.

– Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly outlined during the payment process. Any additional fees, such as customs duties or taxes for international shipments, are the responsibility of the customer.

– Tracking Your Order:

Once your order has shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and anticipate its arrival.

– International Shipping:

We ship to many countries worldwide. Please note that international shipments may be subject to customs inspections and delays, which are beyond our control. Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping costs.

– Delivery Address:

Please ensure that the delivery address provided is accurate and complete. We are not responsible for shipments that are delayed or lost due to incorrect or incomplete addresses. If you realize an error after placing your order, please contact us immediately to correct it before shipping.

– Damaged or Lost Shipments:

In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the carrier to investigate and resolve the issue, and if necessary, arrange for a replacement shipment or a refund.

– Partial Shipments:

For large or bulk orders, we may ship items in multiple packages or shipments. You will receive tracking information for each shipment, and the delivery schedule for the entire order will be communicated clearly.

– Order Modifications and Cancellations:

Once an order has been paid and processing has begun, it is considered final and cannot be refunded. This policy is in place because we immediately start allocating resources, materials, and production time to fulfill your order upon payment confirmation.

– Failed Delivery Attempts:

If the carrier is unable to deliver your package due to an incorrect address, lack of a signature, or other reasons, they may attempt redelivery or return the package to us. Additional shipping charges may apply for redelivery, and we will notify you of any such charges before proceeding.

PRODUCTS

Once an order is placed, clients are not permitted to modify, add, or remove any stickers, labels, or designs on the product or its packaging. All products are provided in their original design and packaging as specified at the time of purchase.

FORCE MAJEURE

We are not liable for any failure or delay in fulfilling orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, pandemics, government actions, or other events of force majeure. In such cases, we will make every reasonable effort to mitigate the impact and resume normal operations as swiftly as possible. However, we will not be held responsible for any damages or losses incurred as a result of such delays or non-performance. If a force majeure event significantly impacts the fulfillment of your order, we will notify you promptly and work with you to find an appropriate resolution.

LOCAL LICENSING AND REGULATIONS

It is the client’s responsibility to ensure that they comply with all local laws, regulations, and licensing requirements pertaining to the import, sale, and use of nicotine pouches in their country. Gilo International LTD is not responsible for any taxes, duties, or fees imposed by local authorities, nor for any delays, seizures, or rejections of the product by customs due to the client’s failure to meet these requirements.

PRICING

– Price Adjustments: 

Prices are subject to change based on market conditions, raw material costs, and other factors. However, once your order is confirmed, the price at the time of purchase is locked in and will not be affected by future changes.

– Currency: 

All prices are listed in USD. If you’re purchasing from a different region, any currency conversion fees will be borne by the customer.

– Special Offers and Promotions:

From time to time, we may offer special pricing, discounts, or promotions. These offers are time-limited and subject to specific terms and conditions. Promotional prices are only applicable during the promotion period and cannot be applied retroactively.

– Shipping Costs: 

Prices do not include shipping costs unless specified. Shipping fees will be calculated based on your location and order size.

– Payment and Pricing Discrepancies: 

In the event of a pricing error, we reserve the right to correct the mistake and adjust your order accordingly. We will notify you of any discrepancies before processing your order to ensure your satisfaction.

– Refunds on Price Changes:

If we reduce our prices within a short period after your purchase, we do not offer refunds or price adjustments. However, you can be confident that our prices are competitive and reflect the value of our high-quality products.

PAYMENT TERMS

To ensure a smooth and efficient process, we require payment to be completed before we begin production of your order. This allows us to maintain our high standards of quality and deliver your products on time.

– Payment Methods:

We accept payments via bank transfer. We will send you an invoice.

– Order Confirmation:

Once payment is received, we will immediately confirm your order and initiate production. Please note that production will only commence after full payment has been verified.

– Invoice and Receipts:

An invoice will be provided upon completion of your order. All relevant payment details, including bank transfer information, will be clearly outlined on your invoice.

– Secure Transactions:

Our website uses industry-standard encryption and security measures to protect your payment information, ensuring a safe and secure transaction process.

We appreciate your understanding and cooperation with these payment terms, which help us deliver the highest quality products in a timely manner. If you have any questions or need assistance with payment, please don’t hesitate to contact our support team.